When MBWA Becomes Oh Crap Here They Come
Nothing could be easier than getting out amongst the troops, wandering around and listening, right? MBWA,or management by wandering around, is one of the truly great management techniques. So why do so many executives royally screw it up, leaving a path of fear and...The Best Way to Reduce Stress in Stupid Situations
While I was getting worked up at all the stupidity, my colleague always had the same response: “fascinating.” He had a strange sense of calm, while my head was exploding. I knew he was as deeply invested in the scene as me, and I often wondered–...
