What I Learned From Marshall Goldsmith: A Simple and Effective Technique
When Marshall Goldsmith sent me his new book, Triggers, I read it cover to cover on my flight to Vegas. Great read. But what makes a good book a great book is when it leads you to action. This one did. The Power of Daily Questions It’s so simple. Goldsmith...
How to Achieve the Impossible
IT managers, Lori and Ann, were both shocked when they were given their latest projects. What this new client wanted was really complicated, and their teams were already about to tip over, not to mention the ridiculous time frame the sales team had committed...
Lost in Translation: Communication Techniques for Middle Managers
You know your boss cares deeply about customers, employees, and doing the right thing for your business. And you’ve built a passionate team of customer advocates, who want to make a good living and feel good about coming to work every day. And yet here you are,...
5 Things to Do When Your Team is Downsized
Your team is downsized. Now what? First let me say, I’m so sorry. I know how difficult this is to cope with as a leader. In fact, there was one dark point of my career that I received that dreaded call every quarter for two years. By the end of that run, I had...
