How to Know What Your Team is Really Thinking
Are you listening to your team and the stories they tell? During times of change and uncertainty, your team is desperate for information. They’re looking for the story behind the story. They’re thirsty to listen to anyone who knows what’s REALLY...
How to Start Team Accountability When You Never Have Before
It’s never too late to begin team accountability. “Karin and David, can I ask you a question?” We had just finished a keynote where we gave leaders the tools to have the tough conversations. Sarah, a middle-level manager, came up to talk to us, looking nervous. “I’ve...
The Power of Observation: 6 Ways to Show Up Helpful
I just got off the phone with a frustrated CEO, who was fired up after a half day of observation in one of his call centers. “Karin, Why don’t these managers GET IT? I just left a visit to one of our call centers and within an hour, I’ve seen more...
