


How to Start Team Accountability When You Never Have Before
It’s never too late to begin team accountability. “Karin and David, can I ask you a question?” We had just finished a keynote where we gave leaders the tools to have the tough conversations. Sarah, a middle-level manager, came up to talk to us, looking nervous. “I’ve...
The Power of Observation: 6 Ways to Show Up Helpful
I just got off the phone with a frustrated CEO, who was fired up after a half day of observation in one of his call centers. “Karin, Why don’t these managers GET IT? I just left a visit to one of our call centers and within an hour, I’ve seen more...