When leaders can see conflict as a teacher, face it with courage, and continually work on transforming themselves, they can get the resolution they are seeking. Unresolved workplace conflict wastes time increases stress, and negatively affects business outcomes.
But conflict isn’t the problem, mismanagement is. Leaders unintentionally mismanage conflict when they fall into patterns of “the Three As:” aggression, avoidance, and appeasing. In this episode, Marlene Chism, author of From Conflict to Courage gives you exercises, examples, and expert guidance on developing the three elements needed to improve your capacity for conflict and address conflict head-on.
From Conflict to Courage
Improve communication and relationships and lead from within first.
When we live and work in cultures where our very safety is threatened, there’s no fulfillment in that.
Even aggression is a form of avoidance; an avoidance of looking within and being a different kind of leader and looking at their own wounds.
Practical phrases to use when receiving more aggressive criticism.
How conflict is not actually the problem.
Conflict as opposing drives, desires, and demands.
Honesty as a reflection of your own levels of self-awareness.
We have opportunities for conflict almost every day because it’s part of the human experience.
Steps to take to start moving toward the conflict, stop avoiding, and start leading.
How learning to become a decision-maker makes choices become so much easier.
Clarity as a general principle versus leadership clarity.
When you find your choice, you find your power.
How are we dealing with our own anger? What’s the proper place for it and how do we manage it?
Building a space between stimulus and response.
Emotional integrity and taking ownership of your experience.
Leadership clarity, employee clarity, follow-up, and accountability.
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