Tag: what it takes to be a great team leader

Lost in Translation:  Communication Techniques for Middle Managers thumbnail

You know your boss cares deeply about customers, employees, and doing the right thing for your business. And you’ve built a passionate team of customer advocates, who want to make a good living and feel good about coming to work every day. And yet here you are, precariously squashed amidst the intensity of all this passion and good intentions. At the core, everyone wants similar outcomes…you get it. But