Tag: making the most of strategic change

5 Ways to Ensure Your New Program, System, or Idea Is Adopted thumbnail

From my perspective, the new system was genius. Instead of our enterprise customers typing in their service orders in an email for call center reps to retype them into our systems (which almost always contained errors) the customers now had an easy interface that would “flow through” to the backend systems. Faster, with higher quality, and an added bonus of working on weekends. Only one problem, the