Tag: incentives

The Dumpster Effect: When Recognition Backfires

My husband and I approached the hotel for a wedding. We were staying on premium points (read that, free) for which I’m grateful, so I won’t disclose the hotel brand. Parking was tight so we turned the corner. Right beside the dumpsters were several tables set up for a “recognition” luncheon for hotel staff. Full on signage included thanking them for their commitment to customers

Why Isn’t This Incentive Program Working? thumbnail

Incentive programs continue to be one of the most debated topics in management. Sometimes incentive programs work well. Sometimes they do not. Leadership can make a difference. Have you ever experienced any of these scenarios? You’ve implemented a new incentive program and results go down? You roll-out a new contest and no one seems to care? You announce a lucrative SPIFF program with substantial financial