Tag: discretionary effort

Why Some People Go the Extra Mile

go the extra mile

Why do some people really give a damn, while others do just what they can to get by? Going the extra mile – doing more than is necessary – creates memorable magic. If it feels so good, why is it hard to come by? The HR term for this is >strong>discretionary effort, a close cousin of employee engagement. Discretionary effort is the level of effort people could give if they wanted to – above and