Empowerment Run Amok: How One Bad Decision Leads To Another
You believe in servant leadership. Empowerment is your middle name. Results are strong. The team is happy. And then. Someone makes a really bad decision. The consequences are big. Your boss is not happy. How could YOU let that happen? Why weren’t YOU more...
Trusted and Empowered? 6 Ways to Get Your Boss To Trust You
Last week’s post, A Matter of Trust, generated some great conversation on the Center For Creative Leadership LinkedIn group. One interesting addition was a paradoxical question from Carol Ann Hamilton, “which comes first, trust or trust?” Indeed,...
Small Gestures of Trust Build Great Results
I was attending a breakout session on social media strategy at the International Customer Service Association conference, when the presenter asked, “who allows their reps to have Facebook on their work computers?” This is not the norm in the call center space, but one...
