conflict resolution Archives

A Good Mad is a Terrible Thing To Waste

by Karin Hurt | Mar 7, 2013 | By Karin Hurt, Communication | 6 comments

Are you good at angry? Or, do you waste your “mads?” Angry informs. Angry teaches. Mad makes us care. Unless it doesn’t. Use anger to fuel passions and accomplish change. Don’t respond with frustration, outbursts, or retaliation. All...

5 Ways to Surface Team Conflict and Live to Tell About It

by Karin Hurt | Jan 22, 2013 | By Karin Hurt, Communication | 6 comments

We all know deep in our hearts that teams need conflict. Conflict is “healthy.” Leaders and teams have been talking about Tuckman’s forming, storming, norming, performing model since the mid 1960s. Teams were storming long before that. We get it...

On Anger: Techniques for Managing Emotions at Work

by Karin Hurt | Aug 28, 2012 | By Karin Hurt, Communication | 13 comments

I run, I do yoga, I reflect, I write and sometimes I get angry. As leaders, how we manage our anger and other emotions is vital. Everyone is watching, and if we don’t handle our anger well we can make a tough situation even more difficult. “Anyone can be angry,...