Knowing “everyone’s in the same boat” paralyzes instincts to adjust the sails. Commiserating creates false teams. Misery with company is miserable. Solve problems instead. The more painful the situation, the easier it is to believe that everyone is right. “This can’t be fixed.” “The guy’s a jerk.” “The system is flawed.” Everyone knows it. Become a clever complainer and they’ll elect you to
When I first read Karen Martin’s book, The Outstanding Organization, her definition of a problem versus opportunity stuck with me.
“In recent years, it has become popular to avoid the word problem in organizations, recasting it instead as an opportunity for improvement. While proponents of using more positive terms are surely well meaning, I think they’ve got it