6 Reasons Your Training Program Isn't Working

It was late.  Joanne, the HR Director, Juan dusting the doors, and I were the only ones left in the building. The only sounds were the swishing of the sprinklers hitting against the high glass windows. Joanne looked up at me from behind her desk with that exhausted, weary grin that comes from realizing that the work ahead is more complicated than you thought.

“There’s a reason you told me that story last week about that CEO you’re working with, isn’t there?”

I nodded.

JoAnne continued, “Just like that scene, this is bigger than a training issue isn’t it?”

“Yes,” I smiled, a little embarrassed to be called out for my seed planting. “I had a feeling it would be, but there was no way to know until we talked with the team. Thank you for staying so late with me tonight to dig deeper. Now we can clear the decks of a few things and ensure the support structure is in place so the training will work.”

Most of the time, when a “We need training, right now!” call comes in, it’s not about the training. Sure, training can help, but not in a vacuum. Often, there are bigger issues at play.

6 Reasons Your Training Program Isn’t Working

If your training need feels urgent, your training program isn’t working, or, if your team is reluctant to attend, dig deeper. Here are six issues that so often get in the way00that with a little up front work, can change the trajectory of results.

  1. Poor Leadership Behaviors at the Top
    Yes, in Winning Well we teach and encourage the skills and behaviors to create a cultural oasis.  In fact I receive calls every week from managers reading Winning Well who are doing just that. AND, if you’re the guy hiring us to train Winning Well,  please know we’re going to be very interested in your willingness to read the book and model the behaviors you’re hiring us to reinforce.
  2. Unclear Expectations
    If people are unsure of what to do or why they are doing it, training to do “it” better just won’t work.
  3. Lack of Support Systems
    For example: If you want people giving great behavior-based feedback, please be sure your performance systems focus on behaviors. So many more…let’s talk.
  4. Dipping
    We sat in front of an HR exec the other day who was crystal clear, “All the field wants is a one day training they can attend. No pre-work. No follow-up. No-reinforcement. No action plans.” That’s dipping not training, and won’t create sustainable change. Save your money.
  5. The Fix Me Factor
    As I was about to train a team the other night, one of the team members pulled me aside. “Everyone is making fun of us because you’re here. Why do we need the ‘expert?’ Everyone’s assuming that we’re broken and they are not.”  Never make training feel like a punishment.  They hadn’t… and yet the rumors prevailed. I addressed this up front and diffused — but now we need to keep listening.
  6. SASRNT syndrome  (So and So Really Needs This)
    It’s not me, it’s them. If you are in love with a training concept and want everyone you know to go through it, please pause first and consider how you can best leverage this concept in your own leadership.

If you’re looking to start a leadership development program, or to improve the one you have, I encourage you to pause first and consider the context.

If you want a sounding board, please call me at 443-750-1249 for a free Winning Well consultation.

Winning Well Bootcamp

 

The Biggest Recruiting Mistake

The recruiting process for my first job was intense. The sales pitch began with shiny brochures and a promise that once I “graduated” from this “elite” and “intense” management training program, I could move to any aspect of the company. “It was a great start for HR, training, or frontline leadership.” From there the recruiting and interviewing continued; interviews, simulations, case studies, presentations, personality tests, cocktails with senior leaders.

I accepted the offer and graduated at the “top” of the class.

Then I was told I had no options, but I should be delighted that the finance track they had laid out for me was a prestigious one.

I left the company. Our mutual investment wasted.

Beyond the Benefits

When recruiting top talent, you must sell the benefits. It’s a competitive environment and employees want so much more than money. Convince them why you are the best.

Most recruiting efforts do that well.

Before you make the offer, get real.

Over the years, depending on the job I have said things such as,

  • “I am in intense boss with high-expectations”
  • “There are times when the pressure will feel crazy”
  • “You will start work on Black Friday at 3 am”
  • “You will spend much of your life in airports”
  • “You will likely have to move again.”
  • “…”

Get others involved

  • Let the candidate talk to seasoned employees.
  • Let her shadow and hang around
  • Encourage him to ask tough questions
  • Tell them all the downsides

I have talked one or two candidates out of the job. Thank goodness for all that saved time

Mostly, the “real deal” recruiting talk seems to have an opposite effect. The right candidates appreciate the candor and are invigorated by the challenge.