10,000 Human Beings

Fred’s Story

Fred (not his real name) has a beautiful habit. Every time we discuss a strategy, policy, or project, he stops and asks about the “human beings.” His words are transformative. Fred doesn’t speak of “resources,” “headcount” “people” “employees” or even “team members.” He talks about humans.

Fred Asks…

  • “How will this change impact the human beings in that center?”
  • “Will this system be hard for 400 human beings to learn in 3 days?”
  • “What information do these human beings need to be successful?”
  • “How much time can we give these 800 human beings to look for a new job?”
  • “How will those 12 human beings react to our decision.”
  • “Is this the right thing to do as a human being?

Lessons From Fred

It’s not semantics. It’s people. Words change conversations– every time.

I’m entrusted with 10,000 human beings, not human resources.

I must…

  • slow down
  • ask better questions
  • learn who they are
  • tell them more
  • inspire
  • lead better

We must…

Pause. Think deeper. Put ourselves in their shoes. Think about our friends in similar situations. Personalize our leadership. Be a human being leading human beings.