Tag: breakthrough results

What To Do When Results are in the Toilet

What To Do When Results are in the Toilet thumbnail

I’d much rather take over a team with results in the toilet than one executing on all cylinders. Sure they’ll be some long days and sleepless nights, but there’s nothing better than the electric feeling your team experiences when they accomplished what no one (particularly them) thought could be done. Inspire results like that, and your “A” players will follow you anywhere, and you get

Leaders Weigh in on Achieving Breakthrough Results – A Frontline Festival thumbnail

Welcome back to the Let’s Grow Leaders Frontline Festival. Our October Festival is all about Achieving Breakthrough Results.  Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors!

Culture and Teamwork

“Talent wins games, but teamwork and intelligence wins championships.” – Michael Jordan Organizations have many walls that hamper culture

Focus On The Fundamentals

Focus on the Fundamentals

I walked into the call center training room and the team was all working on the call center equivalent of a basketball “3 pointer”. Even the rookies. Figurative basket balls were bouncing off the rim and the walls and one another. Every now and then one would go in, and the coach would go wild, “see YOU CAN do this woot woot!!!” They were all concentrating on our hardest call type, the one

Great Leadership Produces Great Results. But…

Great leadership produces great results. But, sometimes leadership qualities that should work, don’t.  “Good” leaders with weak results, spend so much time on people, they forget about the plan are over-using positive strengths worry too much about being liked give up too soon, and revert to command and control (what would you add?) I want you to lead with compassion, empathy, transparency and