Tag: celebration

The Power of a Road Trip

The Power of a Road Trip thumbnail

I spent many years in a “trust but verify” culture. What this meant was that I, and every executive above me, was expected to constantly show up in the retail stores to experience what was happening as the customers would. Is there a bird’s nest over the front entrance risking bird poop falling on a customer’s head? Are customers being serviced in a timely way? Does the store look inviting with all light

Post-Mortem of Success: Questions that Drive Sustained Results thumbnail

Most great project managers know that it’s important to do a post-mortem after any major undertaking. In my experience, a post-mortem is much more likely to occur when something went terribly wrong. I have heard (and said) in the heat of frustration, “we just need to get through this now, but afterwards we need a very careful post-mortem.” In this funny and insightful post, Lee Cash, shares the

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