Tag: assumptions

Less is Less: The Problem with Soundbites

Less is Less: The Problem with Soundbites thumbnail

I’ve screwed up “less,” by extrapolating to more. I’ve embarrassed myself by jumping to soundbites. Something is wrong somewhere in one location, on one team, with one important customer. Don’t assume the problem is far-reaching. One mistake may be one mistake. One employee does not represent the entire team. One problem may not mean you need more training, incentives, or change. Beware