What To Do When “What Were They Thinking?”
When you wonder what they were thinking – dig deeper. Has this happened to you? You walk by your team and see something different. Not, “Oh-that’s-cool” different, but “What were they thinking?” different. What do you do? When I was twelve years […]
How to Answer the Question You Can’t Answer
Does this happen to you? You diligently prepare for an important meeting. You cover all your bases. And then here it comes, the question you can’t answer. What you say next matters—a lot. It’s tragic to see smart, well-intentioned leaders flounder with […]
How to Be Okay When It’s Time to Fire a Poor Performer
It takes compassion and strength to fire a poor performer. Have you ever been reluctant to fire a poor performer? You might identify with Mary. She approached David as he finished delivering a leadership development program and introduced herself. “I was the […]
How to Know What Scares Your Team Right Now
Do you know what scares your team the most right now? Your job is to reduce ambiguity and build courage and hope. So you’re doing the best you can to ensure everyone feels safe. But it’s not easy. Because if you’re like […]
Building a High-Performance Team: A Frontline Festival
Welcome to the Let’s Grow Leaders Frontline Festival! This month, our contributors share their thoughts about building a high performance team. We’ve expanded the Frontline Festival to include other formats such as podcasts and artwork and are always looking for new thought […]
Leaders: Welcome to the Hope Business
Leadership is the belief that together, we can have a better tomorrow. Are you in the hope business?
A Remarkably Easy Way to Get Better Customer Feedback
Do you have a good way to tap into the customer feedback your employees are hearing every day? Are your frontline employees trained and equipt to be true customer advocates? Do they feel like their voice is being heard? If you’ve been […]
How to Take Charge of Your Remote Meetings
Lead remote meetings that get results and build relationships. Tired of shadowy silhouettes, screechy feedback, and multitasking participants? It doesn’t have to be that way. Remote meetings are a daily fact of life for most leaders. When you lead them well, they […]
How to Manage the Most Difficult Stakeholders
Difficult stakeholders are a chance to grow your influence. You look at the phone and your heart sinks. It’s the night before you’re supposed to wrap up your assignment and brief the leadership team on what you’ve done. It’s Bruce, a charismatic […]
How to Build a Great Culture in a High Turnover World
What’s the true cost of high turnover? How do you stop the exodus of great talent? What if you can’t? Just a few of the questions that keep coming up with almost every senior leader I speak with. It’s tricky. You can’t control […]
5 Frustrating Mistakes That Will Derail Your Leadership Training
Have you ever spent money on leadership training that was a colossal waste of time? We feel you. We have too over the years. It’s incredibly disappointing to invest time and money in a training program that doesn’t change behavior. Do know what’s […]
How to Unlock the Hidden Power of Culture
Does the Power of Culture Propel or Punish Your Team? I fell backward off the side of a boat and descended into the Pacific Ocean where I was about to get an incredible (and frightening) experience about the power of culture. I’m […]