How to Scale Best Practices Without Frustrating Your Team
To scale best practices, focus on how they work in different contexts. Has this ever happened to you? Your top-performing team seems to have discovered the secret to transforming their productivity, customer relationships, or sales. And then you think, “It’s time to […]
We Are Each Other’s Destiny
When Karin and I set out to write Courageous Cultures, we obviously had no idea how the world was about to change. It was clear that the nature of work was shifting and that to stay competitive, businesses would need every person […]
How to Help Your Idea Grenadiers and Silent Wounded Better Contribute
If you’re like many leaders with whom we’ve shared our new book Courageous Cultures, you’re mentally indexing your team and wondering if they’re capable of micro-innovations, problem-solving, and advocating for your customer. You want them to contribute, but they’re reluctant or clumsy. […]
How to Maintain a Steady Stream of Innovation and Solutions
Don’t let your people feel ignored. We were working with a large financial institution that had done an excellent job of cultivating curiosity. They regularly asked people at every level of the organization for their ideas, suggestions for innovation, and solutions. They […]
One Crucial Way to Release Your Team’s Best Thinking
Your Team’s Best Thinking Won’t Always Raise Its Hand Medical insurance rates had gone up again. Our company’s insurance provider had restructured all their plans, and the numbers didn’t look good. Three days after we got the news, the CEO, Director of […]
How to Lead Decisively When You Don’t Know What’s Next
How do you lead decisively when you just don’t know what’s coming next? You don’t know what you don’t know, and even what you DO know you know, could change. In a recent conversation, “Joe,” a senior leader in the assisted living […]
Leaders Share About Courage: A Frontline Festival
Welcome to the Frontline Festival. As we prepare to launch our new book, Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates, we invited thought leaders to share their best writing on courage. Thanks to Joy and Tom […]
How to Co-Create a Better Future
There’s no going back, but a better future is possible It should be clear to every leader at this point: there’s no getting back to “normal.” The pandemic has unalterably shifted the economic landscape and business operations. The racial equity movement sweeping […]
How to Find the Best Ideas to Make Remote Work Easier
Whether you’ve been leading remote teams for years, or you’ve been pushed into the deep end of remote leadership without much time to prepare, we imagine you’ve learned more than you could ever dream of over the last few months about leading […]
How to Hold an Effective Mid-Year Review in a Pandemic
We get it. It’s all a lot right now. Some days it takes every ounce of energy just to make it through. Who has time for mid-year reviews? Why not just skip them this year? After all, a great mid-year review is […]
How To Help Your Team Process Tragedies Weighing On Their Hearts
A note to our international readers: we recognize that we have readers from around the globe, but our home is in the United States and tragedies at home run deep. Whether you are reading from the US or elsewhere, we invite you […]
Why Your Team Won’t Trust You – and What to Do About It
When your team won’t trust you, that’s job number one. If there’s one realization every leader can take to heart from the pandemic and social-political turmoil gripping the United States right now, it’s that you cannot lead without trust. Civil society requires […]