Beyond the Drama: How to De-Escalate an Emotional Conversation at Work

What to Say Next to Destress an Emotional Conversation at Work When people are fired up, angry, and defensive, it’s tough to have a productive conversation. One reason it’s so tricky to de-escalate an emotional conversation is that when these emotions kick in, they’re contagious. One person gets defensive, and the other person responds in … Continue reading Beyond the Drama: How to De-Escalate an Emotional Conversation at Work