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The 7 Deadly Sins of Skip Level Meetings

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Skip level meetings always seem like a good idea at the time.  A little MBWA (management by walking around) never hurt anyone. Or did it?

Done well, skip level meetings are a remarkable tool in your Winning Well toolkit. Skip level meetings help you connect “what to why,” reinforce the MIT (most important thing), help you build genuine relationships, give you a chance to ask strategic questions to learn what’s really going on, and most importantly, to build genuine relationships.

Maybe that’s why after over 700 blog posts, the most read is 5 Secrets To Great Skip Level Meetings. In fact, there are some days that this post from 2014 has more hits than whatever new is going on. And how we manage the skip level communication, is always top of mind with my consulting clients. 

Why the intrigue?

Because done poorly MBWA becomes OCHTC (Oh Crap, Here They Come). If your skip level meetings are backfiring, or if you have a boss who could get better at this and you want to help them out, be sure to avoid these 7 traps.

7 Deadly Sins of Skip Level Meetings

  1. Not Doing Your Homework
    Sure you’re their bosses boss. They should be glad you’re there, right? Hmmm…Want to ensure you make an impact? Learn what’s up with the people in the room. Get their names. Know what’s driving them crazy. Be able to speak articulately about a few of their biggest accomplishments.
  2. Showing Up Needy
    Yes, I get it. You’re sandwiching this skip level in-between really important calls with C-level execs, vital customers, your boss… Go minimalist here. What do you need? A closed-door in-between your skip-level meetings? Ask for that. Otherwise show up as low-maintenance as you can (and ensure your assistant gets this too.)
  3. Sticking To Your Agenda
    The real magic of skip-level meetings is never planned. Even if your team gave you a carefully crafted list of conversation starters, stay real and open to where the conversation may lead. 
  4. Talking Too Much
    Resist the urge. You will learn way more by listening. 
  5. Asking the Wrong Questions
    So often I see leaders ask leading questions that ensure they get told what they want to hear. You already know what you think. Have the courage to ask the questions that might surface answers that frustrate you. It’s better to know what people are really thinking. 
  6. Failing to Recognize Contributions
    Your people want to know that you know what they’re up to. Be sure you do and tell them.
  7. Neglecting to Follow Through
    If you promise to look into something, be sure you do. If you promise to get something fixed right away, do it. And just as importantly, be sure you close the loop and let them know. Making commitments without follow-through does more harm than not showing up at all.

Great leaders spend lots of time talking to the people closest to the customer. It’s worth the extra effort to dig deep and do it right.

Filed Under:   Energy & Engagement, Results & Execution
 
 
Karin Hurt
Karin Hurt
Karin Hurt helps leaders around the world achieve breakthrough results, without losing their soul. A former Verizon Wireless executive, she has over two decades of experience in sales, customer service, and HR. She was recently named on Inc's list of 100 Great Leadership Speakers, AMA's 50 Leaders to Watch in 2015, & Top Thought Leader in Trust by Trust Across America. She’s the author of 2 books: Winning Well: A Manager's Guide to Getting Results-Without Losing Your Soul and Overcoming an Imperfect Boss.
 

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What People Are Saying

LaRae Quy   |   15 November 2016   |   Reply

I remember your original article, Karin, and it has always been one of my favorites. I think I might have commented at the time, but one of my supervisors was a skip level meeting kinda guy and he was always in the bullpen talking to agents about their cases. He did it often enough that it was never an “Oh crap, here he comes” sort of reaction. And I never felt he had an agenda…he just wanted to talk and hear about how things were going at my end. Of course, we talked about cases or directives from FBIHQ, but I always felt he his walkabouts were very productive…and they endeared him to many people who truly felt “heard.”

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