When I first read Karen Martin’s book, The Outstanding Organization, her definition of a problem versus opportunity stuck with me.
“In recent years, it has become popular to avoid the word problem in organizations, recasting it instead as an opportunity for improvement. While proponents of using more positive terms are surely well meaning, I think they’ve got it
I am a big believer in transparency. Transparency builds trust and creates a trusting and respectful work environment. Share vision. Share rationale. Share decision-making processes. Don’t share chaos. Trust me. I’ve learned this one the hard way. Sharing too much may make you feel better, but the stress multiplies as it rolls down hill. Resist the urge and learn to become a buffer.