It happens on teams, it happens in training classes, it happens on dates. A rush to achieve without connection will backfire. It’s tempting to rush in, get started and get stuff done. Sure the out-of-the gate progress feels great at beginning, but if you don’t take time to create genuine connections and build relationships, somewhere down the line you’re going to derail.
Letting slackers slide reduces your credibility, causes your best performers to bolt, and leaves the rest of the team wondering why they bother. No one wants to mire in their own mediocrity. And high-performers hate nothing more than watching their poor-performing teammates drag down results. Tolerating poor performance creates a morale death spiral that takes Herculean force to reverse. Of course there’s also
When you’re running full speed ahead with a great idea, be sure to look back over your shoulder to see who’s with you.
A Great Idea
My staff team had a great idea. They were buzzing with excitement. We needed some fun recognition to inspire call center reps to provide great customer service. “Let’s give the reps a lanyard like in Disney world. You know the kind where you collect
I texted my colleague: “do you think we both need to attend the 3pm meeting?” He quickly shot back: “Karin, I don’t think anyone needs to go to that meeting. Don’t worry, I’ll represent both of us.” And there we were two executives, not speaking up in the spirit of being politically correct, and covering for one another to minimize the pain. After all, we had real work to
I walked into the call center training room and the team was all working on the call center equivalent of a basketball “3 pointer”. Even the rookies. Figurative basket balls were bouncing off the rim and the walls and one another. Every now and then one would go in, and the coach would go wild, “see YOU CAN do this woot woot!!!” They were all concentrating on our hardest call type, the one
You want to try something new, but it’s scary. Transferable skills sound great in theory, but when it’s a major career change, it’s hard to know.
A Story of Transferable Skills
Joseph Henley was a rock star customer service consultant on my team. As we met to talk career, his passion for International relations was palpable. As I listened to his story, I knew there was only one thing to
“Patience is the support of weakness; impatience the ruin of strength”~ Charles Caleb Colto
“Karin, we should be able to have this project done by the end of the year.” I listened impatiently as the team broke down the timeline, contingencies, and tasks. They were the experts, and the project involved heavy
Your team needs you to show up strong, energetic, and ready to go. It’s hard for your team to run out of steam, when the leader they admire keeps showing up strong. Energetic leadership is contagious and inspires results. I’ve been observing the most energetic leaders I can find, and looking for themes. I’ve also been paying close attention to those who show signs of burn-out (the biggest sign is