Tag: line

Everybody into the Pool: Influencing from the Inside thumbnail

In almost any large organization, there are the folks doing the work that touches customers, and there are the supporting players influencing vital work to make that easier. Except when they don’t. Or, it’s perceived that way. Today, as we stop the music, I am in a supporting role. Not long ago, I was leading a large line organization. Prior to that staff role, prior to that, line. I have been talking to