Tag: leadership books

What Great Customer Service Looks Like

What Great Customer Service Looks Like

The best Superbowl advertisement ever: It was Superbowl Sunday just before kickoff. It was the first appointment the Apple Genius Bar had available, my hard drive had crashed, and I was in a tailspin. The book I had finished that weekend, was stuck in a system that wouldn’t boot, the last third lost with no back-up. Not to mention the trapped keynote presentations and other docs I’d lost.

Best Leadership Books for Frontline Leaders thumbnail

I’m always being asked for recommendations on the best leadership books for frontline leaders. I share my favorites with you throughout my posts, so this time I thought I’d ask the Let’s Grow Leaders Community. I cast the best leadership book net in all my online communities, asking “what one book would you recommend for new leaders.” I also asked my own team for their views on most