Tag: key performance indicators

The Problem with Key Performance Indicators (KPIs) thumbnail

Joe (not his real name) began the team meeting by covering the team’s scorecard and Key Performance Indicators (KPIs).

“Great work on your sales KPIs, we’re in the top-tier across the board. We are so close to beating Sharon’s district. If everyone just sold one more today, I think we can do it! Also, we seem to be struggling in the customer service KPIs. We