Everybody into the Pool: Influencing from the Inside

In almost any large organization, there are the folks doing the work that touches customers, and there are the supporting players influencing vital work to make that easier. Except when they don’t. Or, it’s perceived that way.

Today, as we stop the music, I am in a supporting role. Not long ago, I was leading a large line organization. Prior to that staff role, prior to that, line.

I have been talking to everyone I can find about what makes a great influencing player. My favorite metaphor, “get into the pool”.

“I am trying to run a tight synchronized swimming team here. You can’t shout direction from the pool deck. Get in the water. Feel the music first. See how it feels under the water. Try holding your breath while kicking hard. And then, once we are all equally exhausted, I am all ears.”

I love this one, because growing up, I actually was a competitive synchronized swimmer, and yup, my coaches got into the pool all the time.

The other main ideas:

Deeply understand my business

Support my vision and goals

Tell me the truth

Ask what you can do to help

Share what you can

Provide best practices

Lend your expertise

Offer tangible tools

Help me see the future

Ask me lots of questions

Don’t have checklist