I’m not sure why so many people in positions of power think sarcasm is a leadership competency. Sure a quick wit, used well, can energize the team and lighten the load. But a sarcastic remark meant to belittle those who don’t dare fight back diminishes confidence, degrades trust, and leaves folks looking for the nearest escape route.
In fact, an audience member asked me again last week (anonymously through my polling app), “Can you talk about the danger of sarcasm? Our VP uses it often with people he doesn’t know and it ruins his presentations and upsets people.” I thought, “I know that guy.” I bet you do too.
Why is sarcasm so rampant in the workplace? Why would a manager demean someone they’re trying to “motivate?”
Why Sarcasm is So Dangerous
- It creates shame in the target. People will do almost anything to feel good about themselves. If you shame a person when you have positional power, you have put them in a difficult “fight or flight” position.
- You get the opposite of what you want. A very skilled self-aware person might come and talk to you about it, but otherwise, they’ll find another way to “get even” – perhaps they resort to similar “humor” behind your back, undermine you, or reduce their work effort.
- You give permission for everyone to do it. Before long, your clever comeback has turned into a caustic workplace where negativity reigns. (At the extreme, this can even cause human resource problems with hostile work environments.)
- It doesn’t build anything. You might make someone stop doing something by being sarcastic and shaming them, but you’ll never create a new positive behavior this way.
- You limit creativity. Consistent sarcasm creates an atmosphere where no one will try a new idea. The risk of failure and incurring shame is too great.
- It drains energy. We do our best work when we’re in “the zone” – feeling competent, challenged, and ready to do our best. Sarcasm and humor at another’s expense create doubt and negative energy.
- It destroys trust.
How to Be Effective and Funny
- Start With Results: When you’re tempted to use sarcasm, stop and ask yourself what you really want. What results do you look for? Encourage, inspire, teach, coach, demonstrate…these are always more effective than sarcasm.
- Address Issues Directly: Never use humor to deal with behavior or performance problems. As we’ve seen, it creates more problems and does nothing to help the situation. Address these issues directly and professionally.
- Use Humor Effectively: Any comedian can tell you that there is always one safe target to make fun of– you. Self-effacing humor displays humility and tells your people that you don’t feel like you’re better than they are and that don’t take yourself too seriously. It builds trust because people know you own your problems and understand your own shortcomings.
- Deal with Your Own Junk: If you’re carrying around hurt or insecurity and regularly mask it with sarcasm or making fun of others, take some time to reflect on what’s going on there – maybe work with a coach. If it’s deep, talk with a counselor.
- Clean Up: If you have potentially hurt others in the past, apologize, and make it right.
We love to laugh and we need far more of it – but if you’re a manager or seeking to influence others, avoid sarcasm or making fun of anyone (except yourself) and watch your credibility grow.
David Dye and I write more on this topic in our book being published by AMACOM this February. Winning Well: A Managers Guide to Getting Results-Without Losing Your Soul. Please call me on 443-750-1249 if you would like more information about including your organization in our Winning Well Speaking Tour this Spring.