Tag: how to recognize employees

The Power of a Road Trip

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I spent many years in a “trust but verify” culture. What this meant was that I, and every executive above me, was expected to constantly show up in the retail stores to experience what was happening as the customers would. Is there a bird’s nest over the front entrance risking bird poop falling on a customer’s head? Are customers being serviced in a timely way? Does the store look inviting with all light

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