Do They Hear What You Hear?

He wants to be promoted, but something’s missing. You feel it, your boss feels it, but it’s hard to put your finger on it. He’s completed all the action plans, and has done everything you’ve asked. Look more deeply, does he hear what you hear?

“Happy is the hearing man; unhappy the speaking man.”
~ Ralph Waldo Emerson

The leap to the next level requires a keen sense of hearing. It’s an acquired skill, hard to explain in your development program. HR knows it too, but it’s unlikely they’d let you include it in the job description.

What They Must Hear

The Look in Their Eyes – Strong leaders commit to the moment. They can’t be searching for words or remembering the talk track. And they REALLY can’t get stuck on the script. Teach your growing leaders to watch the room and the look in their eyes. If the crew’s not tracking, it’s time to regroup. Teach them to search deeper. Help them change their approach ( not their values). Look for alternative doors to open similar possibilities.

Political Undertones – Great hearing starts long before the talking begins. Assign hearing homework. Help them assess the landscape and positions, BEFORE they plan their presentation.

Bigger Context – It’s hard to speak like an executive when you don’t have a clue. Give them enough insights to present an integrated view.

Meaning in Data – Teach interpretation not regurgitation. Leaders must pull meaning and implications for results. If there’s a gap, or a trend be sure they can explain it. Not tap dancing… thoughtful analysis and understanding. Help them show up as the expert.

The Unsaid – Every now and then your growing leader will step into an unexpected landmine. If the entire room reacts like they’re in a Harry Potter movie, where someone just named “the one who can’t be named.” Teach them to stop, take it off-line, and understand more before continuing.