Tag: getting underneath performance problems

A Better Way to Address Performance Issues thumbnail

“Will or skill” is an insufficient question when addressing performance issues. This model works okay if it’s truly a “skill” issue because managers know what to do next. They train, coach, or assign a buddy. But the “will issue” answer often begins a slide down a slippery slope of assumptive questions: Why doesn’t she care? How can I motivate him to do more? I