Tag: frontline leader

How To Be A Better Team Leader:  A Case Study

I used to be one of those disengaged reps, you’re talking about.” We were all a bit shocked by Mike’s response. After all this was a recognition focus group for the top reps in this enormous call center. Several of whom were on the short-list to become team leaders. I smiled gently, my eyes pleading for this brave, young rep to continue. My team leader was just terrible. The rest of the high potential