What is one best practice you would recommend to encourage your team?
One Great Way to Encourage Your Team
I took my bike to the cycling shop for a quick repair before heading out for a beautiful Saturday afternoon ride in Breckenridge. Recognizing me from the last time, the manager asked where I’d been riding so far this summer. I shared, “Oh you know Swan Mountain Road toward Keystone? It’s gorgeous, but yikes, that’s quite a hill.”
He laughed. “Karin, it’s okay to call a mountain a mountain. And that ride is definitely a mountain. If you can do that, you can ride just about anything around here.”
I thanked him for the encouragement and headed out on my ride. About 10 minutes in I had a choice…to head straight up the steep incline or take an easier route. “Hmmm…” I thought. “This is a mountain. But I do mountains.” And up I went.
It’s Okay to Call a Mountain a Mountain
When we do keynotes for companies, we always like to talk to a few of the Senior leaders as part of the preparation. Consistently one of the insights they share is, “Our team’s job is so hard! We’re asking them to do a great deal with limited resources, in a rapidly changing environment.” Or, “They’re working so hard, this is one of the toughest times our industry has ever seen.” Or “I’m so proud of this team. What we’ve asked them to do is nearly impossible, and somehow they’re making it happen.”
So then we’ll ask, “Have you told them you know how hard it is?”
Most frequent answer, “Oh, no! I don’t want to discourage them.” Or, “If I admit it’s hard, then they may think it’s okay to not accomplish it.”
And then we’ll inquire: “Is it okay if I let them know you know? Here’s why _______.”
And then from the stage we share, “We talked with ‘John’ in preparing for our time together. And here’s what we learned. Your job is hard! You have to do ___ and ____ without ___ and ___ in the context of _____.”
And a sense of relief falls over the room. There are always big smiles and sometimes applause. Not for us, but because “John” gets it.
Don’t be afraid to call a mountain a mountain.
If your team is facing a steep climb, recognize it. And then remind them of the mountains they’ve scaled before and why you know they’ll be successful.