Tag: employee engagement

The Biggest Reason Employees Stop Caring

The Biggest Reason Employees Stop Caring thumbnail

When I was in my sales and customer service executive roles, whenever I needed a pick-me-up, I would go talk to the new hire classes. They’re fired up, full of ambition, and ready to serve. “Raise your hand if you’re looking to be promoted into management.” Every hand in the room goes up. Sadly, in many companies something happens along the way. Talk to the same group a year in, and the

7 Ways to Create a Listening Culture

7 Ways to Create a Listening Culture thumbnail

If you could wave a magic wand and suddenly make every employee in your organization proficient in one behavior what would that be? Critical thinking? Customer-orientation? Sales? No matter which behavior I consider, I’m hard pressed to come up with one that would be more impactful with just a bit more listening. Listening transforms relationships. Listening makes customers feel valued. Listening gets to root

How to Stop Drama Queens and Chronic Complainers From Destroying Your Team thumbnail

I often start my speeches on employee engagement sharing prototypes of various kinds of disengagement. The favorite is always Barbara Boatrocker– “her life feels like a sad country song, every little thing is wrong”– for the appropriate audience I’ll even sing that line ;-). “She’s always stirring the pot. Nothing’s ever quite right when Barbara’s around. She

Why Job Descriptions are a Dying Art

Why Job Descriptions are a Dying Art thumbnail

A client called. “Karin, I’m going to send you the job description for the new role we designed, but ignore all the HR mumbo jumbo. Just concentrate on the competencies and see if they seem right to you based on the strategy we’ve been working on.” Game on. We were going to have the conversation that was most worth having: How do we find the right person with the aptitude for this vital

2 Reasons Employee Engagement is So Hard– And What to Do About It thumbnail

If you’ve ever been on the receiving end of employee engagement results, you most likely know the, “How in the world could they feel THAT WAY after ALL I’ve done?” head-scratching frustration. I know I have. You’ve recognized, mentored, career-pathed, taken some bullets, helped them win… and yet, it somehow wasn’t enough for everyone. A few folks still feel frustration and

How to Get Your Team Fired Up About a Change thumbnail

The minute I walked into their building, I could feel the excitement reverberating from the walls. Everyone was buzzing about the unveiling of their new company name, branding, and messaging. The IT Guy explained that they were “no longer” a start-up (true), and the designer clearly articulated how these changes were to take the company into the next phase of their growth. Everyone I spoke to was fired

How to Get Employees to Care About Your Company thumbnail

Great commercials, strong PR, a brilliant social media strategy all warrant effort when building your company’s reputation. But there’s no better PR than an army of loyal employees living and breathing your brand. You know the type–folks with enthusiasm bursting from their veins–talking up your products and services with their friends at every bar, baptism and bat mitzvah they

One Thing to Eliminate From Every Job Description thumbnail

I asked a group of managers (coming from a variety of industries and positions) “What do you think most bosses want from their employees?” They reached quick consensus: responsiveness, self-sufficiency, creativity, and candor topped the list (with a beautiful argument about the pros and cons of compliance). I then asked, “How

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