Helping your team to prioritize their focus and work is one of the toughest roles of a manager. It’s hard because you face similar pressures. You’re still required to meet all your targets and objectives, so teaching your team to place an item on the bottom of the list is scary. What if they really don’t get to it? There are no easy trade-offs in this “AND culture” (we need this AND
“I’m so sorry, I whispered before he could even say hello”. It was Sunday afternoon, and it was the third time I had to call. He graciously spoke what we both knew was technically true, “Karin, no worries, this is my job”. But it had been a long couple of weeks, and I knew he was tired. I hated to keep pushing, but the business needs were real.