I run into them in every company I work with. Solid managers with real contributions. They work hard, they’re incredibly loyal, and they’ve been on the succession planning list forever. Much of the time they even have an MBA…AND they’re stuck. The promotions come and go. They’ve heard the pep talk so many times they can recite it in their sleep.
I was pretty shocked by the reports of how Laura had acted in that impromptu encounter. Clearly I had to address the “rude and snarky attitude” but first I had to understand it. “Can you tell me what happened?” I asked, praying for an explanation. And there it was in all the glory– the rest of the story. Snarky didn’t come out of nowhere. Stupid behavior seldom does. More often