Tag: burdens

Leave Your Burdens At The Door

Leave Your Burdens At The Door?

No one “forgets” their cancer diagnosis, their sick mother, their midterm exams, their custody battle, their abusive relationship. And yet, one of the most frequently uttered phrases in call centers is to instruct reps to “leave their home burdens at home, they won’t help you serve our customers.” I get it, but I refuse to say it. The truth is, I don’t believe life works that

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