Tag: begin

The Turnaround Factor: Digging Deeper

The Turnaround Factor: Digging Deeper thumbnail

One of the most important leadership lessons of my life happened five minutes after I stepped off that stage. I’d been giving out recognition awards on my massive “road trip,” a 27 states in 45 days kind of tour of motivational kick off meetings in Verizon Wireless’ outsourced call centers. I was the “client”–read that “scary exec”–who was doing

The Turnaround Factor: Digging Deeper

The Turnaround Factor: Digging Deeper thumbnail

One of the most important leadership lessons of my life happened 5 minutes after I stepped off that stage. I’d been giving awards on my massive “road trip,” a 27 states in 45 day kind of tour of motivational kick off meetings in Verizon Wireless’ outsourced call centers. I was the “client,” read that “scary” who was doing everything in my capacity to have my team

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