Tag: amazing customer experiences

Create Customer Confidence By Delivering Consistent and Predictable Experiences (with Video) (Shep Hyken) thumbnail

Winning Well Connection

I first met Shep when we were both keynoting at International Customer Service Association conference in Florida. It was my very first external keynote (I was still working as an executive at Verizon) outside of Verizon and Shep was the incoming President of the National Speakers Association. I’ll never forget the moment he said, “So when are you going to do this for a