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7 Ways To Prevent False Urgency

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False urgency can be lethal in organizations, and it become more toxic the higher it starts. Gravity exaggerates false urgency.

How You Are Unknowingly Creating False Urgency

Even if you are an empowering, enlightened leader, if you are the “boss” and you say “jump” (through your words or unintentional reactions), your team will likely start jumping.

Since it’s difficult to jump and do much else at the same time. The important work you really want your team to do gets put to the side.

And if YOUR boss reacts with false urgency and you start jumping they will likely jump higher or deeper.

More balls are dropped in all that jumping.

In fact your team may begin anticipating your reactions, and doing all kinds of jumping and gymnastics without being asked.

In many organizations, the whole urgent vs. important matrix is trumped when someone in authority has a need. Suddenly issues that would normally fall into the “urgent but not important” category become the most important.

It doesn’t have to be this way.

How To Prevent False Urgency

You can prevent false urgency by following 7 important guidelines.

  1. Build an environment that encourages constructive dissent. Give your team the authority to slow you down (see Give the Guy a Brake)
  2. Pause before reacting. Breathe. Work to manage your emotions and facial expressions
  3. Buffer your team from unrealistic urgency from above, learn to set realistic expectations around what is important (see Chaos Curtailed: How to Shield Your Team)
  4. Isolate the incident from the trend. Avoid the temptation to extrapolate one bad occurrence to an organization-wide problem
  5. Ask for the data you need, but not more than you need
  6. Ensure you understand what is being replaced by your urgent request is what you need really the most important thing
  7. Avoid the temptation to feed your ego. Ensure your team is working on what is important, not doing everything you say because YOU are important.
  8. ???

The headwinds are against you on this. Your team will want to please you. What may feel like satisfying action in the short-term may actually be undermining your long-term results.

How have you worked to curtail a false sense of urgency coming from above?
Filed Under:   Results & Execution
 
 
Karin Hurt
Karin Hurt
Karin Hurt is a keynote speaker, leadership consultant, and MBA professor. A former Verizon Wireless executive, she has over two decades of experience in sales, marketing, customer service, and human resources. Named as a top 100 Thought Leader in Trustworthy Business Behavior, Karin helps leaders improve business results by building deeper trust and connection with their teams. She knows the stillness of a yogi, the reflective road of a marathoner and the joy of being a mom raising emerging leaders. Ultimately, it's about Confident Humility.
 

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What People Are Saying

Eric Dingler (@EricDingler)   |   25 January 2013   |   Reply

Keeping an attitude that a leaders primary duty is to serve his/her team members is critical. It’s not my job to “run” our organization. It’s to equip and lead my team as they run the show. My goal is to make my team look good….and not by offering free haircare products, not that kind of good. You get my point I’m sure.

Karin Hurt   |   25 January 2013   |   Reply

Eric, what? You don’t get involved in the grooming ;-) Thanks for sharing… i completely agree… thanks for adding.. “my goal is to make my team look good.” Exactly.

Jennifer V. Miller   |   25 January 2013   |   Reply

Karin,

These are all such great points. I think my favorite is #4 – why is it human nature to see one “bad thing” and then it becomes “we always” or “there’s a trend developing”? Great advice to take a deep breath and isolate – is it an anomaly or a true trend.

letsgrowleaders   |   25 January 2013   |   Reply

Jennifer, Great to have see you hear. Thanks so much for joining the conversation. Really enjoyed your post as well.

Ryan   |   28 January 2013   |   Reply

I have seen the impact false gravity can create. Rush out of the gates and end up with sloppy or sometimes incomplete results.

letsgrowleaders   |   28 January 2013   |   Reply

Ryan, so glad to have your insights! Thanks for sharing yes… gravity can be sloppy.