Whenever I tell someone I’m teaching an evening MBA class entirely devoted to “managing difficult people” the response is the same. “Oh, boy do I need to take that class.” Or, “Why didn’t they have that when I was in school?”
There was a long waiting list for the course. Apparently the working world is full of serious loony tunes.
Perhaps. But as we dug deeper, the issues were far more complex. With a little risk and creativity, we experienced some significant turnarounds.
We didn’t change the world, but we made a dent, at least in Washington, DC. And if you’re going to make a dent, Capitol Hill is not a bad place to start.
The biggest discovery was most often not about the other “difficult” person, but how the changer became the changee in the process. Amen.
The Power of Writing it Down
Throughout the class, we used what most would call a “journaling technique.” I disguised it as graded homework to overcome the number one issue most of us have with journaling– it’s easy to blow off– particularly when it’s hard. They submitted them online and I followed (and we discussed), their stories, techniques, growth, victories and disappointments.
You can do this technique to approach your most difficult person. I encourage you to do so, and let me know how it goes.
Here’s your homework should you choose to accept it. If you leave a comment, I’ll give you 4 points for every assignment you complete ;-)
Homework 1: Why is confident humility so important in dealing with difficult employees?
Homework 2: What types of behaviors/people/circumstances pose the most difficulty for you?
Homework 3: Who is a current difficult person with whom you have to interact, and what dynamics between you create the problems?
Homework 4: What are steps you can take to change the interaction with this difficult person?
Homework 5: What steps have you taken so far, and what results have you seen?
Tune back in on Wednesday, to hear their biggest lessons in managing difficult people.