Saturday Salutation: How She Began

Saturday Salutation: How She Began post image

Saturday Salutation

My day began well. I met a fantastic woman at a call center recognition event. She shared this great story which I humbly share with you.

Everyone kept telling me that I needed to be more confident, to be the expert for our customers. But the problem was I just wasn’t feeling confident. And I didn’t think of myself as an expert.

And then one day, my team leader gave me an opportunity to re-record my opening greeting. I decided this was my big chance to sound absolutely energetic, confident, and convey my expertise. I recorded it again and again until it sounded just right.

And then a miraculous thing happened. The customers heard that greeting . They began to greet me with comments like, “wow you sure sound cheerful for so early in the morning.” Or, “I am glad that I got the expert, I should be in good hands.” Well, after that I just had to stay cheerful, and began feeling more confident. And you know what, I had to be an expert. Turns out, I am one.

After thousands of calls, only once have I had a customer respond to this in a negative way. My customers are getting a great experience because I know I can deliver it. And now, here I am.

Have a Saturday Salutation to Share?
I am on the lookout for simple stories of small victories of the human spirit or good in the world. I am happy to relay your message, or to work with you on a guest post. Please contact me at

How can we encourage those around us to begin well?
Filed Under:   Communication
Karin Hurt
Karin Hurt
Karin Hurt is a keynote speaker, leadership consultant, and MBA professor. A former Verizon Wireless executive, she has over two decades of experience in sales, customer service, and HR. Named on Inc's list of 100 Great Leadership Speakers and as a Top 100 Thought Leader in Trustworthy Business by Trust Across America, Karin improves business results through deeper trust & connection. She knows the stillness of a yogi, the reflection of a marathoner, and the joy of being a mom raising emerging leaders. Ultimately, it's about Confident Humility.

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