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The Simplest Way To Hear The Best Stories

Everyday your team is doing great work. Sometimes you miss their stories. Some folks will go home and tell their stories around the dinner table. Others can’t, or simply won’t. Don’t let stories go unheard, or untold. Find ways for them to share impactful adventures.

Story Listening Made Easy

I lead a remote team, scattered across 3 time zones in 25 locations. It’s impossible for me to scratch the surface of all the good work going on. Once a month we carve out time to share stories.

Each of my directors nominates one or two team members who’ve been up to something great, along with a few notes, focusing on the behaviors that are leading to success. Those nominees then are invited to a “kudos with Karin” call. Just a dozen or so storytellers and me (we skip all the layers in between). No prep required.

I set the stage, and go down the list. I share the highlights of their story as I understand it; what they’ve contributed, and the positive behaviors that led to success. Then I turn the table, and ask the honoree to share “their side of the story.” What they’re most proud of. Why it worked. Best practices they would highlight.

Almost always, their story includes why it’s an OUR story, a group effort, and more names are thrown into the mix for follow-up. The storytelling blossoms with interactive energy. Their story becomes a FUTURE story of possibilities. Folks call one another off-line to learn more. We learn through collaboration.

I then ask, is there anything else exciting happening personally or professionally you would like to share with the group? More stories emerge: going back to school, babies, graduations, substantial weight loss. The energy lights up a notch and this remote group feels even more connected.

The Difference

Traditional recognition is vital. But it usually goes one way. We receive the nomination, share highlights, present the plaque, applaud and move on.

Try turning tables and be a story listener.

Respond. Cull out themes and common behaviors. Let the recognition emerge naturally from the storytelling. No fuss. No plaques. Just a great feeling on a Friday afternoon. And another story for them to share around the dinner table.

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Filed Under:   Communication
 
 
Karin Hurt
Karin Hurt
Karin Hurt is an experienced executive, speaker, and writer with a diverse background in sales, marketing, customer service, merger integration, training and organizational leadership. Her company, Let’s Grow Leaders, helps companies gain a competitive edge by building extraordinary front-line teams. She was recently named to the Top 100 Thought Leaders in Trusted Business Behavior by Trust Across America. Karin knows the stillness of a yogi, the reflective road of the marathon runner, and the joy of being a mom raising emerging leaders.
 

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What People Are Saying

Alli Polin   |   04 October 2013   |   Reply

What an amazing practice, Karin! Simple with big impact. Absolutely one I’ll be sharing – a lot!

letsgrowleaders   |   04 October 2013   |   Reply

Alli, Thanks so much. Happy Friday.

Dave Bratcher   |   04 October 2013   |   Reply

This is a great practice. So much is missed in the day to day. Thanks for giving us a tangible way to make the most of what we have…right under our noses. Have an AWESOME Friday! Kudos to YOU, Karin!

letsgrowleaders   |   04 October 2013   |   Reply

Dave, thanks so much. It’s so much fun as well… it always makes my day. Have an awesome Friday as well.

Ali Anani (@alianani15)   |   04 October 2013   |   Reply

Karin- I love the set-up you have for sharing stories. It is unique and creative. It is worth replicating. I wonder of you would share one example on how a story emerged and blossomed into fancy flowers. You could write a book on this novel approach.

letsgrowleaders   |   04 October 2013   |   Reply

Ali, hmmm… will work on that. Thanks as always for the inspiration.

Sharon Gilmour-Glover   |   04 October 2013   |   Reply

Hi Karin,

If I were an employee, you are exactly the kind of leader I would LOVE to work for!

What I appreciate most about this blog is that the content is grounded in practice. You actually DO this practice. That tells me as a reader that A) it’s is do-able in real life and B) you get enough return to make it worthwhile.

I also really appreciate that you write about the power inherent in the intangibles. Stories are such powerful tools and yet far too many people feel that it’s a waste of time to sit around and talk. It’s far more important to be doing. That belief is deeply entrenched despite there being ample evidence that “doing” out of context, in isolation, without connection to values, purpose, strategy and each other, delivers very small returns.

Are you familiar with the Creative Intelligence Laboratory and the work of Dr. Ginger Grant? I think it might resonate with you – http://creativeintelligencelab.com/

Cheers,
Sharon

letsgrowleaders   |   04 October 2013   |   Reply

Sharon, thanks so much for your kind words. Very intrigued by the Creative Intelligence Lab. Excited to learn more there. Thanks for expanding the conversation.

Sharon Gilmour-Glover   |   07 October 2013   |  

Ginger has a fascinating background and uses stories a ton in her work. I’ve only had the pleasure of meeting her once so far but look forward to getting to know her and work better.
I think you’ll find it interesting too.

Bonnie Mann, CPA (@bonniemann)   |   04 October 2013   |   Reply

What a wonderful idea! I’m a natural storyteller but I have found that others often have trouble telling a story when asked. By starting the story yourself, you take the pressure off of them to the tell the entire story but are teaching them to tell stories by letting them talk about the part most important to them. You have created both a recognition system and learning system all in one.

letsgrowleaders   |   04 October 2013   |   Reply

Bonnie, what a beautiful perspective. I hadn’t thought of it just like that…so helpful.

Jucimara   |   05 October 2013   |   Reply

For sure i will replicate in my team. Thanks Karin! Greetings from Brazil

letsgrowleaders   |   05 October 2013   |   Reply

Jucimara thanks so much. I hope you will stop back and let us know how it goes.

Craig Slater   |   06 October 2013   |   Reply

Excellent! As part of my regular meeting with each of my direct reports, I have made it a habit to ask them questions that elicit their stories and stories about others they have observed. It is a great way to really find out who is doing wonderful work. I follow-up with either personal face-to-face thank yous or handwritten thank you notes.

letsgrowleaders   |   07 October 2013   |   Reply

Craig, Love it. The handwritten notes are an amazing touch.

Shayne Farrell   |   07 October 2013   |   Reply

Making sure people know why you appreciate them through stories is critical to building solid relationships. It shows you paid attention to the details and not just the end result. The solid relationship not only comes from you telling the story to the employee, but also by telling it to others, as Karin’s post states above. From time to time in my career, when a direct report does soemthing amazing, I take the time to write a personal letter to that employees signifigant other. I mail it addressed to them and not my direct report. I tell the story of what their signifigant other did an amazing job on. I tell them how much I appreciate them supporting my direct report. I explain how thankful I am to have them as a part of the team and what a differnce they make. Talk about a positive reaction.

Karin   |   07 October 2013   |   Reply

Shayne,
You raise such an important point here… it does show you’re paying attention to the details (and not just the end result, as you say.) Your personal letters are a great idea! I imagine that goes quite a long way.

Terri Klass   |   07 October 2013   |   Reply

I just love this ritual, Karin! Storytelling is so powerful because it not only shares news and ideas, but reveals feelings and emotions. Stories dig deeper and make our lives and relationships more interconnected.
You are such a creative leader! I applaud you for your energy and ability to help others see their value and gifts. Way to go!!

letsgrowleaders   |   08 October 2013   |   Reply

Terri, Thanks so much. Yes, I think the magic comes from the emotions. Great add.

Lalita Raman   |   08 October 2013   |   Reply

Karin, a truly human approach to life at work. You recognize the strengths, you appreciate, you collaborate, you engage and connect. Truly inspiring.

Thank you for sharing your story.

letsgrowleaders   |   08 October 2013   |   Reply

Lalita, Thanks so much. Great to have you join the LGL community.

Rob Glass   |   08 October 2013   |   Reply

Hi Karin,
It is heart-warming to hear about real-life stories being valued.
I do my best to capture them using video whenever one leaps out at me.
Here’s a simple one I made on holiday: http://bit.ly/1ayLAio
I’m hoping it’s about a lot more than just a hook and a bucket…

Rob

David scruggs   |   09 October 2013   |   Reply

Loved this note. I’ve been coaching clients for years that the most profound “attaboy” (sorry for gender notation) lies in asking for advice. When a great contribution has been made, instead of thanking someone, asking them to share their insight and expertise is far more meaningful recognition.

I’m sending your post to an executive client of mine who is assembling a cross-functional virtual leadership team for the sole purpose of sourcing stories across their footprint of people doing incredible things that are aligned with the new vision.