Category: winning well

How to Survive a Terrible, User Boss

How to Survive a Terrible, User Boss thumbnail

I know it doesn’t feel like it now, but approach this temporary situation in your life well, and you’re in the best leadership training program money can’t buy. Observe your jerky boss’ actions and the impact. Repeat. Keep your comments to yourself. Repeat (the hardest part.) Seek out role models of better leadership. Repeat. Try some. Refine. Repeat. Keep your boss informed of your

Three Simple Secrets to Running a Remarkable Meeting thumbnail

“This is so stupid–they asked for my opinion and then ignored it. I don’t know why I even bother! From now on, I’m going to just shut my mouth and do my work.” “Arghhh. We keep rehashing the same conversations. Why can’t we make a simple @#%*&% decision?” “I don’t know why we even try! We make a decision and by the time we get back together, no one has

How to Get Noticed as a Leader– Before You’ve Led a Team thumbnail

Last week “John” shared his “No Diaper Genie!” frustration in the middle of our high-potential leadership development program.

Yeah, I get that I’m here… and the company is investing in me and all that. But my boss keeps saying, “You’re not ready to be promoted, you’ve never led a team. I can’t recommend you for that particular promotion now

How to Motivate Yourself When You’re Exhausted thumbnail

You’ve been working long hours, fighting the political and logistical battles to do what’s right for the business–and just as you think everything’s on track, the landscape changes… a merger, a reorganization, reduced funding… and you feel like you’re starting all over again. Most of the time when people come to me feeling burned out and exhausted–or even feel like

Three Behaviors That Will Convince Your Boss You’re a Rock Star thumbnail

Yesterday “Doug,” a participant in one of our Winning Well workshops, asked, “Karin, if I were to walk into your office right now with the goal of convincing you I’m a rock star, what behaviors would get your attention?” I’m always intrigued by what comes out of the other end of my microphone during spontaneous Q & A— the raw advice bubbling straight from my heart without the benefit of the

Before You Forget, Stop and Do This Immediately thumbnail

Have you ever met a truly humble person– someone who’s entire life is a sacrificial commitment to a cause they deeply believe in? As I spoke with Sister Louise in Thailand about her 50-year commitment to helping women and children out of extreme poverty and danger, I was blown away by her selfless mission. Although she’s Catholic, her focus is not about a conversion of her 95% Buddhist

How to Build a More Customer-Centered, Empathetic Workforce thumbnail

When you call customer service you want to know 2 things:  (1) Does the person who picked up your call care about you and your issue? and (2) Are they capable of fixing it? You don’t have to be a customer service expert to know within 20 seconds whether the guy on the other end of the phone cares and is eager to help. When we work with customer service departments, empathy is always identified as a top MIT

How to Help a Task Master Focus on People

How to Help a Task Master Focus on People thumbnail

“I’m just not a people person.” “I hate this touchy-feely crap.” “See that!  I’m a ‘C’ on the DiSC assessment this just doesn’t come naturally to me. Now let me get back to work!” Of course, all this may be true, for you, or for a manager that you’re working to develop. It’s also true, that if you want results that last, you can’t

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