Category: winning well

Before You Forget, Stop and Do This Immediately thumbnail

Have you ever met a truly humble person– someone who’s entire life is a sacrificial commitment to a cause they deeply believe in? As I spoke with Sister Louise in Thailand about her 50-year commitment to helping women and children out of extreme poverty and danger, I was blown away by her selfless mission. Although she’s Catholic, her focus is not about a conversion of her 95% Buddhist

How to Build a More Customer-Centered, Empathetic Workforce thumbnail

When you call customer service you want to know 2 things:  (1) Does the person who picked up your call care about you and your issue? and (2) Are they capable of fixing it? You don’t have to be a customer service expert to know within 20 seconds whether the guy on the other end of the phone cares and is eager to help. When we work with customer service departments, empathy is always identified as a top MIT

How to Help a Task Master Focus on People

How to Help a Task Master Focus on People thumbnail

“I’m just not a people person.” “I hate this touchy-feely crap.” “See that!  I’m a ‘C’ on the DiSC assessment this just doesn’t come naturally to me. Now let me get back to work!” Of course, all this may be true, for you, or for a manager that you’re working to develop. It’s also true, that if you want results that last, you can’t

The Power of Community: Introducing the International Winning Well Leadership Symposium thumbnail

Southeast Asia is one of the world’s fastest growing regions, yet nearly two-thirds of its executives say their organizations can’t develop leaders fast enough to capitalize on growth. To help bridge the gap, David Dye and I are taking our Winning Well message on tour to Malaysia, Singapore, Cambodia, and Thailand from late April through late May (more details here). Highlights include our partnership

Four Questions to Keep Your Team Focused and Working on What Matters Most thumbnail

When I look back on my career at Verizon at the times my teams truly knocked it out the park–the times we increased results exponentially and led the Nation in results or had a major turnaround pulling a team out of the abyss, there is one common characteristic. We had the team laser-focused on the one or two critical behaviors that mattered most at the frontline– and they were doing them

What the Best Managers Know About Disengaged Employees thumbnail

According to Gallup’s recent 2017 study, 70% of employees are not engaged at work. And countless studies have shown that the number one predictor of employee engagement and satisfaction is the relationship they have with their supervisor. So what do the best managers know about disengaged employees? Today I share a story from one of the most disengaged times in my life, and how my leader helped me get

The Worst Mistake You Can Make With a Bad Hire thumbnail

“When did you know he was a bad hire?” “Pretty much from day 1.” “And when did you first have a frank conversation about your concerns?” “Err… yesterday.” “And now you want to terminate them?” “Yeah, I mean it’s been a problem for a really long time. He’s got to go!” I can’t tell you how many times I’ve seen this

One Reason Your Employees are Rolling Their Eyes thumbnail

Have you ever had a supervisor who congratulated you for doing something that you knew wasn’t praiseworthy, or worse, something you knew actually made things worse in the long run? Or have you seen a peer recognized for their “great work” only to find yourself secretly muttering “If they only knew?” I see this happen all the time. Managers encourage the wrong behavior, for the wrong

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