Category: Results & Execution

Does Your Customer Feel Like a Commodity?

Does Your Customer Feel Like a Commodity? thumbnail

Once your product becomes a commodity, you’re hosed. Even your once loyal customers start looking around for where they can get your offering cheaper, faster, or with less hassle. Most companies get this and take deliberate steps to differentiate their products. Sadly, as companies work to scale, one of the biggest mistakes I see is that they begin to de-personalize the customer experience in the name of

5 Behaviors That Keep You From Getting Promoted thumbnail

I run into them in every company I work with. Solid managers with real contributions. They work hard, they’re incredibly loyal, and they’ve been on the succession planning list forever. Much of the time they even have an MBA…AND they’re stuck. The promotions come and go. They’ve heard the pep talk so many times they can recite it in their sleep.

5 Behaviors That Keep You

10 Things to Do When Your Team’s Not Listening thumbnail

Her call touched me deeply. She was trying so hard…to establish the right vision, to key in on the important behaviors, to scaffold and develop…and her team just wasn’t listening. Perhaps you’ve been there too. You’ve got vision. You care deeply. You teach. You repeat yourself. But no one seems to “get it”? Here are ten questions worth asking when you hit that wall–when your

What’s the Real Problem?

What’s the Real Problem? thumbnail
Have you ever had a leak, repaired it, only to find the drip, drip, drip showing up someplace else? Or have you recognized a familiar employee engagement problem, and breathed an immediate, “Oh, I’ve seen this movie before” sigh of relief and began to apply your time-tested know-how, only to

You’re Busy, But Are You Productive?

You’re Busy, But Are You Productive? thumbnail

I see them in every organization I work with–the super-busy, really stressed manager who gets in early, stays late, eats lunch at their desk, and still can’t get it all done. Sadly they’re also often resentful that their performance doesn’t warrant an “exceptional” rating or a promotion. They lament: “Can’t they see how hard I’m working? I’m sacrificing

How to Help Your Team Get Results FAST

How to Help Your Team Get Results FAST thumbnail

You need to move results– quickly. It’s tempting to try everything you can to make things better.  But the all too common “throw everything at the problem and see what helps” approach may make things worse in the long run. Your team will be frantically trying to execute on too many cylinders, and even if results start to improve, you won’t know why. When you need a quick turnaround, I

#resultsthatlast

Even if it all feels warm and wonderful, your team needs you to remove roadblocks. If they’re frustrated with stupidity in the organization, they’re frustrated with you. Sure, they appreciate the check-ins about their kid’s soccer victories. And they want you to prepare them for the next promotion. But, if you’re not out there with them doing some basic blocking and tackling, I’d

3 Ways To Challenge Your Team Toward Higher Performance thumbnail

“But we’re already doing so much better than last year, when is enough, enough?” “Don’t you see how overwhelmed we are already?” “That’s not a stretch goal, that’s a delusion.” If you’re like most managers, at some point you’ve heard this kind of pushback from your team. Challenging your team to do more (often with less) is one of the biggest

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