Category: Results & Execution

Four Questions to Keep Your Team Focused and Working on What Matters Most thumbnail

When I look back on my career at Verizon at the times my teams truly knocked it out the park–the times we increased results exponentially and led the Nation in results or had a major turnaround pulling a team out of the abyss, there is one common characteristic. We had the team laser-focused on the one or two critical behaviors that mattered most at the frontline– and they were doing them

Executive Leadership: One Temptation Most Successful Executives Resist thumbnail

If you’re an executive (or aspiring to be one) this time I’m writing for you. Not my usual M.O., I usually write for your teams (and how to help them deal with you ;-) But today, I write to you. Why? Because when senior leaders practice winning well behaviors, the culture shifts that much faster– and results not only go up, they stay up– and teams feel excited about what they’re up

Managing Your Boss: Get the Support You Need in 10 Minutes a Week (Includes Free Tool) thumbnail

When’s the last time you had a really great one-on-one with your boss? If your answer is anything but “in the last 2 weeks,” you’re not alone. A great cadence of good one-on-one meetings is unusual. Why? Well first,  everybody’s busy. It’s easier to cancel a meeting with a direct report than with your boss. Or perhaps, your one-on-ones drag on, lack preparation, or generally feel

3 Consequences of Promoting the Smart, Successful Jerk (with video) thumbnail

Oh he’s good. Very good. He gets sh__ done. It’s hard to argue with the results. So what if he’s ruffling a few feathers… with his team, with his peers, with HR, with IT?  The better he does, the better you look. And so you choose to look the other way, shrug your shoulders and chalk it up to the cost of genius. And that may work. For a while. If you’re lucky you can get him promoted

A Fresh, Fast, and Fun Way to Focus Your Team thumbnail

If you’re like most managers, you’re neck deep in performance agreements, stretch goals, and the dance between managing your boss’s expectations and warning your team not to sandbag. How you spend January can make the difference between a breakthrough and mediocre 2017. Too many managers take the goals handed to them, wring their hands for a day or so, and then pull the team together to figure out

The 7 Deadly Sins of Skip Level Meetings

The 7 Deadly Sins of Skip Level Meetings thumbnail

Skip level meetings always seem like a good idea at the time.  A little MBWA (management by walking around) never hurt anyone. Or did it? Done well, skip level meetings are a remarkable tool in your Winning Well toolkit. Skip level meetings help you connect “what to why,” reinforce the MIT (most important thing), help you build genuine relationships, give you a chance to ask strategic questions to

The Morning After: 6 Sure-Fire Ways to Ensure Your Training Sticks thumbnail

“John” glanced excitedly at the conference room walls filled with easel sheets, plans and ideas. And then sighed deeply as he shuffled though his deep pile of notes and action items. “Karin, I guarantee you, I’ll be a better leader tomorrow morning as a result of your Winning Well bootcamp. And I’m almost certain I’ll still be a better leader the following week, and maybe even

Does Your Customer Feel Like a Commodity?

Does Your Customer Feel Like a Commodity? thumbnail

Once your product becomes a commodity, you’re hosed. Even your once loyal customers start looking around for where they can get your offering cheaper, faster, or with less hassle. Most companies get this and take deliberate steps to differentiate their products. Sadly, as companies work to scale, one of the biggest mistakes I see is that they begin to de-personalize the customer experience in the name of

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