Category: Results & Execution

3 Consequences of Promoting the Smart, Successful Jerk (with video) thumbnail

Oh he’s good. Very good. He gets sh__ done. It’s hard to argue with the results. So what if he’s ruffling a few feathers… with his team, with his peers, with HR, with IT?  The better he does, the better you look. And so you choose to look the other way, shrug your shoulders and chalk it up to the cost of genius. And that may work. For a while. If you’re lucky you can get him promoted

A Fresh, Fast, and Fun Way to Focus Your Team thumbnail

If you’re like most managers, you’re neck deep in performance agreements, stretch goals, and the dance between managing your boss’s expectations and warning your team not to sandbag. How you spend January can make the difference between a breakthrough and mediocre 2017. Too many managers take the goals handed to them, wring their hands for a day or so, and then pull the team together to figure out

The 7 Deadly Sins of Skip Level Meetings

The 7 Deadly Sins of Skip Level Meetings thumbnail

Skip level meetings always seem like a good idea at the time.  A little MBWA (management by walking around) never hurt anyone. Or did it? Done well, skip level meetings are a remarkable tool in your Winning Well toolkit. Skip level meetings help you connect “what to why,” reinforce the MIT (most important thing), help you build genuine relationships, give you a chance to ask strategic questions to

The Morning After: 6 Sure-Fire Ways to Ensure Your Training Sticks thumbnail

“John” glanced excitedly at the conference room walls filled with easel sheets, plans and ideas. And then sighed deeply as he shuffled though his deep pile of notes and action items. “Karin, I guarantee you, I’ll be a better leader tomorrow morning as a result of your Winning Well bootcamp. And I’m almost certain I’ll still be a better leader the following week, and maybe even

Does Your Customer Feel Like a Commodity?

Does Your Customer Feel Like a Commodity? thumbnail

Once your product becomes a commodity, you’re hosed. Even your once loyal customers start looking around for where they can get your offering cheaper, faster, or with less hassle. Most companies get this and take deliberate steps to differentiate their products. Sadly, as companies work to scale, one of the biggest mistakes I see is that they begin to de-personalize the customer experience in the name of

5 Behaviors That Keep You From Getting Promoted thumbnail

I run into them in every company I work with. Solid managers with real contributions. They work hard, they’re incredibly loyal, and they’ve been on the succession planning list forever. Much of the time they even have an MBA…AND they’re stuck. The promotions come and go. They’ve heard the pep talk so many times they can recite it in their sleep.

5 Behaviors That Keep You

10 Things to Do When Your Team’s Not Listening thumbnail

Her call touched me deeply. She was trying so hard…to establish the right vision, to key in on the important behaviors, to scaffold and develop…and her team just wasn’t listening. Perhaps you’ve been there too. You’ve got vision. You care deeply. You teach. You repeat yourself. But no one seems to “get it”? Here are ten questions worth asking when you hit that wall–when your

What’s the Real Problem?

What’s the Real Problem? thumbnail
Have you ever had a leak, repaired it, only to find the drip, drip, drip showing up someplace else? Or have you recognized a familiar employee engagement problem, and breathed an immediate, “Oh, I’ve seen this movie before” sigh of relief and began to apply your time-tested know-how, only to

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