Are you searching for ways to bring more innovation and creativity to your team? In this month’s Frontline Festival, thought leaders from around the world share their insights on how to foster innovation at work.
Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors!
Next month’s Frontline Festival is all about employee engagement. New contributors always welcome. Submit your relevant blog posts here!
Innovation and Creativity in Customer Service
Chip Bell of Chip Bell Group (in the Inc. article, How to ‘Kaleidoscope’ Your Customers reminds us that today’s customers do not talk (remark) or tweet about good service; only experiences they find unique, special, and ingenious. Research shows value-added (taking what customers expect and adding more) will not provide a solid ROI. But, value-unique (delivering an unexpected, compelling surprise) creates animated advocates and fuels bottom line impact. Follow Chip.
“Innovation has nothing to do with how many R & D dollars you have. When Apple came up with the Mac, IBM was spending at least 100 times more on R & D. It’s not about money. It’s about the people you have, how you’re led, and how much you get it.”
– Steve Jobs
There is no innovation and creativity without failure. Period. Brene Brown
Read more at: https://www.brainyquote.com/topics/innovation
Julie Winkle Giulioni of DesignArounds tells us that a key prerequisite for creativity and innovation is curiosity. This post explores what it is and how to leverage it for improved results. Follow Julie
According to Julie Winkle Giulioni of DesignArounds, strategic alignment is a driving force for successful organizations. One thing exceptional leaders do is use ongoing performance dialogue to ensure that everyone is rowing in the same direction. Julie shares ways to supplement (or replace) the traditional performance appraisal process to keep your team aligned and executing your strategy well. Follow Julie
Leadership is a potent combination of strategy and character. But if you must be without one, be without the strategy.
Welcome to the Let’s Grow Leaders Frontline Festival Best of 2017 Edition. We asked thought leaders from around the world to share their very best post of the year. We strategically didn’t define “best of,” but instead let contributors choose their own criteria. Some submitted their most popular post in terms of page views or social sharing, while others submitted the post that had the most personal meaning for them.
It was interesting to see the themes that emerged. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors!
Next month’s Frontline Festival is all about strategy and alignment. New contributors are always welcome. Submit your relevant blog posts here!
“Not only are bloggers suckers for the remarkable, so are the people who read blogs.”-Seth Godin
Inspirational and Reflection
New to the Festival, Wendy Dailey of My Dailey Journey shares that 2017 has been eye-opening for her. Building her HR Tribe allowed her to be open to a new definition of success. Follow Wendy.
What we loved: First off, meeting Wendy at the SHRM conference, and experiencing her amazing energy and enthusiasm. I remember feeling that excited when starting my blog and seeing how quickly it attracted wonderful people to connect with. She’s doing a great job engaging her tribe. I loved how she takes her tribe with her to experience events.
Tanveer Naseer of Tanveer Naseer Leadership shares, “Some of the most popular pieces on my leadership blog revolve around stories I share that reveal a timely lesson on how to be better at leading others. It’s for this reason that my top post of 2017 revolves around a story – in this case, a story of one of my failures as a leader and the powerful lesson it gave rise to on the importance of effective listening.” Follow Tanveer.
What we loved:Tanveer’s vulnerability and sharing. No leader is perfect. Real growth comes from knowing that and working to improve.
What we loved: “It is impossible to live without failing at something, unless you live so cautiously that you might as well not have lived at all, in which case you have failed by default.” —J.K. Rowling, author
What we loved: Heroic Courage. “Bushidos never waver in the face of fear or the face of compromise. They hold fast to Principles. Heroic courage is not a bravery to bend or break rules, but courage to stand for them…”
What we love: His reminder that the crises we’re seeing with sexual harassment and inappropriate behavior are not just with the rich and famous. “Incivility and disrespect play out every day in our homes, neighborhoods, workplaces, politics, and social media networks around the globe.”
What we loved: #5 of her 9 Actions to Build Trust, “honor your promises.”
“I use the word “honor” instead of “keep” your promises deliberately, because no one keeps all of their promises. Stuff happens and we are, after all, human. So this means EITHER do what you said you would do OR tell someone in advance of the due date that you can’t deliver. When you can’t deliver and you tell someone in advance, you can figure out together how to deal with the potential breakdown. That doesn’t count as keeping your promise, but it does honor your commitment and your relationship.”
Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival is about gratitude and appreciation. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Frontline Festival is all about your best of 2017. Submit your best blog post of the year here!
“Piglet noticed that even though he had a Very Small Heart, it could hold a rather large amount of Gratitude.” A.A. Milne
John Hunter of Curious Cat Management Improvement is thankful for the insight provided by his father on how to provide value through your work. He says, “It seems to me we often neglect to appreciate how important it is for people to take pride in their work. He gave me an early appreciation that while there are many factors influencing our decisions as we proceed through our careers, it is critical to do work that you are proud of.” Follow John.
Rachel Blakely of Patriot Software reminds us that during the holiday season and beyond, it’s important to step back and think about what you’re grateful for in your business. This year, let your customers know you’re thankful for them with these five tips. Follow Rachel.
Paula Kiger of Big Green Pen mentions thanks for the teachers in our lives, including people who “taught” us outside the classroom. They appreciate hearing our expressions of gratitude, even if quite a bit of time has elapsed. This is a note she wrote to a teacher decades after a meaningful incident. Follow Paula.
Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival is about employee engagement in relation to customer service. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Frontline Festival is about gratitude. Submit your relevant blog posts here!
Creating Great Customer Experiences
Nate Regier of Next Element Consulting shares that openness is critical to excellent customer service because customers want to know you care before they can engage in problem-solving. When employees engage emotionally with customers, they recognize that emotional problems are at the route of customer service complaints. I love his 3 part model for connecting with empathy. Follow Nate
According to Chip Bell of Chip Bell GroupAttitude is the foundation of innovative service and that takes leaders who stay on the hunt for spirit leeches and “burn” them out with the heat of their passionate commitment to the customer! Real leeches suck blood; spirit leeches suck spirit. Remember: customers abhor indifferent service more than bad service! Bad service could be the result of a faulty system, a process with a glitch, or a leadership vacuum. But, indifferent service always signals a complete lack of caring! He also provides a post to encourage remarkable service. Follow Chip.
Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival is about overcoming setbacks, resiliancy, and lessons learned. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Frontline Festival is all about employee engagement in relation to customer service. Submit your relevant blog posts here!
Resiliency and Overcoming Setbacks
According to Chip Bell of Chip Bell Group, customers love service providers with a “never say die” attitude. When that resilience is part of their manner, customers feel they have an advocates working on their behalf. He shares a guest post he wrote for Eileen McDargh with more on the topic of “Service Resiliance.”Follow Chip
On the best books I’ve read on resiliency is Option B by Sheryl Sanburg and Adam Grant. What concept I found particularly useful was the 3 traps that sabotage resliency: Permanance, pervasiveness, and personalization. You can read more about the 3 Ps In Eileen McDargh’s post as well.
John Hunter of Curious Cat Management Improvement thinks the key is to actively seek to learn and create robust systems. The best way to be resilient and overcome setbacks is to actively seek knowledge and improve. Don’t try to explain why failures were unavoidable or blame others (which are both common) or ignore them. Instead seek out the reasons why the causes of the result (systems in the organization, your thought process, the actions you took…) led to the problem and seek to change so the future will have better results. Follow John.
Jon Mertz of Thin Difference gives a charge: Leaders, take note. There is enough chaos in the world. We do not need to create more. Good leaders know how to find the center in chaos and focus on what matters most. That’s how we can make positive change. Follow Jon.
Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival is about team building. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Frontline Festival is all lessons learned, overcoming setbacks and resiliency. Submit your relevant blog posts here!
Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival is about building brand awareness. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Frontline Festival is all about team building. What’s your favorite team building experience? What are your best practices for building teams? Submit your relevant blog posts here!
Our Reflections on the Festival Contributions and Insights on Building an Army of Brand Ambassadors
Brand is just a perception, and perception will match reality over time. Sometimes it will be ahead, other times it will be behind. But brand is simply a collective impression some have about a product. – Elon Musk
The keys to brand success are self-definition, transparency, authenticity and accountability. – Simon Mainwaring
A Few of My Thoughts on Brand Awareness
So many companies have strict social media policies for employees. I’m always struck by the impact social media can have in progressive companies who embrace these powerful tools and encourage their employees to blog and tweet about the brand. Encouraging employees to have a voice and not just be a “bot.”
I’m often asked to speak on how to turn your employees into brand ambassadors. I really enjoyed my work with senior HR leaders at the HR Asia Summit C-Suite Symposium forum this spring on the topic, where we discussed the importance of building empathetic connections between employees and your companies purpose– and connecting what you’re asking employees to do, with why you’re asking them to do it at every level of the business.
Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival is about handling conflict in your team. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Frontline Festival is all about building brand awareness. What approaches are you and your team using to build your organization’s brand? Submit your relevant blog posts here!
Difficulties are meant to rouse, not discourage. The human spirit is to grow strong by conflict. William Ellery Channing
From Paula Kiger of Weaving Influence: In this post, Paula shares the story of a father who sends his children to learn teamwork via a “challenge course.” The situation deteriorates when there is conflict over who will lead and who will follow. Gambling on LeadershipFollow Paula.
Chip Bell of Chip Bell.com challenges us to get a child to hear your positions and make recommendations. There is nothing more sobering than hearing an eight-year old comment on your positions and practices. Their innate humility and innocence can be a boon to seeing through the minutia and sometimes silly things that trigger conflicts. Follow Chip.
Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival is a celebratory finish line of the Winning Well International Symposium with themes of confidence, humility, results, and relationships. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Frontline Festival is all about handling conflict in your team. Submit your relevant blog posts by June 9 here!
If you have no confidence in self, you are twice defeated in the race of life. Marcus Garvey
The achievements of an organization are the results of the combined effort of each individual. Vince Lombardi
David Grossman of The Grossman Group tells his story of self-discovery and stresses the value of leaders living authentically so you can be your best self, motivate your teams, and get results by showing leaders how to bring your best to work and bring out the best in others. Respectful AuthenticityFollow David.
Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival is all about growth and change. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Frontline Festival corresponds to the Winning Well International Symposium. We will run the Frontline Festival as our closing post for the symposium, the week of May 22. Please share your best blog post that correlates with one of the four Winning Well principles: Confidence, Humility, Results, or Relationships. Submit your item here by May 15.
Chip Bell of ChipBell.com comments: After watching Will Smith in the new movie Collateral Beauty I want to pay more attention to and value the details of my experiences and be more in the moment. I am an overachiever (a trait I like) and try to maximize productivity (a trait I also like). But I too often miss the beauty of the cardinal outside my office window or the amaryllis starting to bloom or the pain on the face of the guy who picks up my garbage each week. I need to remember to ask him a question about his life and thank him for his work. Follow Chip.
Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival is all about team time. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Frontline Festival follows up on this month’s with a theme all about growth and change. The question for the month is: What is an area of growth you are focusing on, either professionally or personally?Submit your growth and change related blog posts and answers to that question here!
This month’s question was: What tips do you have for working well with a team?
Part of developing a team that works well together is developing the individual skills of people. A bigger part of it is developing an understanding of the system within which those people must operate and adjusting that system to the people on the team. Too much time is devoted to changing people to fit into the constraints of the existing system and too little to changing the existing system to take advantage of individuals on the team now. Thanks, John Hunter of Curious Cat Management ImprovementFollow John.
Building product is not about having a large team to manage. It is about having a small team with the right people on it. ~ Fred Wilson
Robyn McLeod of Thoughtful Leaders Blog notes that at times, the way a team is set up and work gets done, can cause a team to be more at odds than pulling together. But with four simple tips – as simple as reducing conflicting goals – you can help your team work as one rather than against each other. Follow Robyn.