Archives For Execution

The fundamentals of execution. How to lead a more effective and productive team.

iStock 000009612718XSmall 150x105 How To Fire Someone... With CompassionYou really like this guy.  You’ve grown close over the years.   You care about him.  You might even know his family.  Perhaps he’s even a strong performer who did something stupid.  Now you have to fire him.  How do you that?

Firing someone is the hardest thing to do as a leader.  Layoffs are awful too, but at least there’s a softish landing and some conciliation that it’s not their fault.

This post is not about whether you “should” be firing this person.   I’m assuming you’ve vetted that… given appropriate second chances, and now are stuck with “how.” Continue Reading…

stupid 300x225 Why Smart People Do Stupid WorkDespite my best efforts to encourage employees to think, question, and recommend change, on any given day, I know there are people on my team doing tasks they know are stupid.

Stupid work includes…

  • reinforcing policies without thinking
  • making decisions that lose customers
  • generating reports no one uses
  • focusing on trivial matters when the sky is falling around them
  • _______ I’ll stop here to let you fill in the blank.
  •  If you find that cathartic here’s a few more blanks___________, ___________.

Bottom line, If it feels stupid it probably is.

Forest Gump said “stupid is as stupid does…”  But I know the truth.  Stupid is as stupid leads. Continue Reading…

finalleadership carnival logo 150x67 May 2013 Leadership Development CarnivalWhat an amazing line-up contributions for the May Leadership Development Carnival. A heartfelt thanks to all the thought leaders who contributed to this diverse collection.  I would like to also personally thank the LD Carnival founder, Dan McCarthy, for an opportunity to host this edition. This is particularly exciting for me since Dan was the first blogger I had a “real” conversation with when I started as a novice blogger in June.  He offered great insights and began connecting me with others.  As I put together the carnival, it was wonderful to see the submissions pouring in from so many fantastic people I have met and grown with since then.

Being a Better Boss

Dan McCarthy of  Great Leadership shares his post, 6 Types of Bosses.  Dan answers the question we all wonder from time to time, “ “If all of this leadership development stuff is supposed to be so great, then why are there so many bad bosses?”

Wally Bock of  Three Star Leadership shares  The Disease of Me.  The Disease of Me can destroy relationships and careers. It’s easy to catch.

Collaboration

In Collaboration Trust copy 150x135 May 2013 Leadership Development Carnival

In Collaboration We Trust, Jon Mertz

Jon Mertz shares his post, In Collaboration We Trust from his blog Thin Difference.  Collaboration succeeds when trust is active and trust is embedded in interactions, mission, connections, and progress forward. Continue Reading…

Chicken Nuggets or  Egg McMuffins?  Customers or employees?  Which comes first?  Does it matter?

I was intrigued by an Wall Street Journal article revealing McDonald’s efforts to fix customer service.  Much conversation about customers.  Little about employees.  I felt compelled to respond, in an article I published Friday on Lead Change Group, Dear McDonald’s It’s Not About the Burgers (or even the yogurt).

A Letter to McDonald’s

iStock 000021164785XSmall1 100x150 Customers or Employees:  Which Comes First?Dear McDonald’s,

I know you’re frustrated that your internal presentation on fixing customer service was leaked to the press. That stinks. You can recover. At least we know you are trying to fix it. We’d all like a bit more happy with our meals.

5 suggestions (read more on by clicking here)

I tweeted the article to McDonald’s and was impressed with their response.

@letsgrowleaders Thanks. Input from our customers is a gift. We’re trying to improve and grow every day. ^JH

That’s promising. Continue Reading…

iStock 000013038272XSmall 300x225 Collaborative Competition:  The Extraordinary Power of Trash TalkCollaborative competition inspires. Seeing “them” inspires “us.” Competition makes work fun. Unless, it doesn’t.  Stay on the right side of trash talk.  Create collaborative competition to inspire your team.

A New York State of Mind

I ran a 2000 person sales team… so did the guys in New York. They were the “ones to catch” on some metrics.  In others we led the way.  We studied their playbook.  They studied ours.  We both sent “spies” to learn more.   We left voice mails talking trash.  My cellphone rang tunes of “New York State of Mind” and “I love New York” reminding every one of the competition.

Of course, the vision was bigger.  Competition was play.  We traded “players.” Benchmarking became a game. Both teams grew. The bar rose.  Both teams achieved. Work was fun.

Collaborative Competition

  • inspires
  • unifies
  • finds fun
  • sparks creativity
  • improves
  • shares

Unhealthy Competition

chartgo 300x240 5 Ways to Drive Results Through Fear and IntimidationYou’re on the fast track.  You don’t need sustained results, you need quick wins.  Results matter.  You’ve got a review coming up.  With a few simple tactics, you can get your organization performing in no time.  You’ll be promoted and someone else can deal with the fall out.

5 Ways to Drive Results Through Fear and Intimidation

1.  Prey on their Insecurity

Employees are inherently lazy.  They can work harder, they just need the proper motivation.  Threaten their jobs (this is easier now in a bad economy).  Announce a downsizing, but don’t give any details.  That will keep them on their toes.

2. Create Competition

It’s all about the stack rank.  Don’t reward behaviors, reward results.  When employees help others, take them aside and explain the consequences (see #1).

3. Expand Hours

It’s only common sense.  The more they work, the more they will get done.  Cancel vacations.  Create weekend projects.  Sunday mornings are a great time for emergency conference calls.

4. Raise Your Voice

Fear creates adrenaline.  It’s better than Red Bull.  Raise your voice.  This works best when you single out an employee in front of their peers.  Yell at one, get everyone moving.  You must time it carefully.  Keep your calm demeanor when managing up.  This will help dispel any potential concerns about your style.

5. Hold Daily Check-Ins

Empowerment is the invention of academicians and sappy bloggers.  For fast results, micromanage. Hold daily check-ins with each employee.  Never be satisfied.  I find it best to practice exacerbated facial expressions on my way to work (a little cosmetic mirror works just fine).  If you can’t master the facials, try deep sighs.

Continue Reading…

iStock 000022885869XSmall 300x270 Powerful Presentations:   Teaching Your Team To Talk StrategyA “stand and deliver” presentation on your results is always nerve-wracking.  But– watching your team do one is down right scary.

Remember when you…

  • couldn’t sleep the night before
  • were so stressed, you missed the main idea
  • failed to anticipate the political dynamics
  • used the wrong words, which took the entire conversation downhill
  • didn’t have supporting documentation
  • couldn’t answer obvious questions
  • left them with the wrong impression?

What didn’t kill you can make them stronger. Continue Reading…

iStock 000008797720XSmall 300x199 The Power of Great Expectations

It was March over a decade ago.  I had just finished singing Amazing Grace and was headed down from the choir loft back to my pew.  My Dad began the eulogy for my Grandma, who had died that week.  He looked at his brothers and sisters in the first row and said, “I am thankful for expectations.”

Me too.

Sometimes we are told to expect less.  Don’t listen.  Some of my biggest successes have come just after I was warned to “lower my expectations.” Continue Reading…