Category: Communication

Four Questions to Keep Your Team Focused and Working on What Matters Most thumbnail

When I look back on my career at Verizon at the times my teams truly knocked it out the park–the times we increased results exponentially and led the Nation in results or had a major turnaround pulling a team out of the abyss, there is one common characteristic. We had the team laser-focused on the one or two critical behaviors that mattered most at the frontline– and they were doing them

Managing Your Boss: Get the Support You Need in 10 Minutes a Week (Includes Free Tool) thumbnail

When’s the last time you had a really great one-on-one with your boss? If your answer is anything but “in the last 2 weeks,” you’re not alone. A great cadence of good one-on-one meetings is unusual. Why? Well first,  everybody’s busy. It’s easier to cancel a meeting with a direct report than with your boss. Or perhaps, your one-on-ones drag on, lack preparation, or generally feel

What the Best Managers Know About Disengaged Employees thumbnail

According to Gallup’s recent 2017 study, 70% of employees are not engaged at work. And countless studies have shown that the number one predictor of employee engagement and satisfaction is the relationship they have with their supervisor. So what do the best managers know about disengaged employees? Today I share a story from one of the most disengaged times in my life, and how my leader helped me get

A Fresh, Fast, and Fun Way to Focus Your Team thumbnail

If you’re like most managers, you’re neck deep in performance agreements, stretch goals, and the dance between managing your boss’s expectations and warning your team not to sandbag. How you spend January can make the difference between a breakthrough and mediocre 2017. Too many managers take the goals handed to them, wring their hands for a day or so, and then pull the team together to figure out

5 Questions to Help You Resolve Your Conflict thumbnail

We’d both been looking forward to it–our first Thanksgiving together. We’d each been the primary holiday cooks in our previous marriage, which can feel lonely and overwhelming at times. But not this year. Now we had each other. We’d planned the perfect menu the week before while eating sushi over candlelight. We’d had fun shopping. We were all set. I was full of anticipation of a

5 Conversations Your Millennial Employees Are Longing To Have thumbnail

Morgan (a family friend who also happens to be a millennial) was practically screaming in frustration as we began our mentoring session, “Arghhh, Karin, I’m just so frustrated. They want me to do all this crap… none of it seems important, and it’s getting in the way of my real work.” It would have been tempting to just take Morgan’s word for it– that the “crap”

Teachable Moments: Learning to Win Well the Hard Way thumbnail

When I told “John” what I did for a living, he chuckled. “Oh, I learned how to be a good leader the hard way.”  Don’t we all.  It’s often our most klutsy moves that teach us how to Win Well.

John’s Story

Here is “John’s” story. I hope you’ll share yours with our LGL community in the comments below.

I was the VP of well-known

Ask Don’t Tell: 3 Questions That Will Make You a Better Leader thumbnail

You know that asking the right questions will make you a stronger leader. But it’s hard. Not all questions have the same impact. And it’s risky. You never know what the response will be–which means you need to stay fully present to be helpful. “When you ask a question you’re giving up some of your power. It means you’re willing to sit in that discomfort for the good of another

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