Leadership Blog


Create Customer Confidence By Delivering Consistent and Predictable Experiences (with Video) (Shep Hyken)

Winning Well Connection I first met Shep when we were both keynoting at International Customer Service Association conference in Florida. It was my very first external keynote (I was still working as an executive at Verizon) outside of Verizon and Shep was the […]

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Walking the Talk of Leadership: It Has to be More than Skin Deep (Barbara Mannino)

Winning Well Connection I first met Barbara when she interviewed me during the launch of my first book, Overcoming an Imperfect Boss. Here’s a taste of some of the work we did together  Tips for Dealing with a Difficult Boss and 7 Tips to […]

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The Importance of Relationship-Building in Today's Leadership (Tanveer Naseer)

Winning Well Connection We’ve gotten to know Tanveer through his fantastic leadership writing and thought leadership over the years. He’s been a regular contributor to the Let’s Grow Leaders Frontline Festival the last few years and a kindred spirit on blending the […]

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Connection: We Feel Good When We Feel Connected (Shelley Row)

Winning Well Connection Shelley and I got to know one another through our Mastermind group at the National Speakers Association. I admire her strategic mind and warm heart along with her amazing resiliency and poise through the most challenging circumstances. Feeling Good […]

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6 Ways To Transform a Divisive Culture into a Winning Well Culture: (Chery Gegelman)

Winning Well Connection I really got to know Chery on our collaboration around the Energized Leadership book project. I admired her commitment and energy that led her to meet with us at 4 am to align with our time zone. She’s an […]

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The Danger of Over-Confidence (Jeremy Kingsley)

Winning Well Connection Jeremy is one of those kindred spirits who just picks up the phone every now and then and says, “How’s it going? and How can I help?” He’s a great role model of confident humility and understands that the […]

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How to Be the Best Leader You Can Be (May Busch)

Winning Well Connection Reflection May comes to us from London. We first got to know May when she invited us to share our Winning Well message in her Career Mastery Challenge. We’ve enjoyed getting to know her and the important work she […]

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The Performance Appraisal that Really Matters (Marshall Goldsmith)

Winning Well Connection From his books that taught us and informed our early careers, to the selflessness he consistently demonstrates, to his embodiment of professional confident humility, Marshall has been a tremendous supporter of Winning Well. We were honored when Marshall wrote […]

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Confident Leaders Display Their Passion (Chip Bell)

Winning Well Connection We’ve enjoyed getting to know Chip over the years and are so inspired by his passionate approach to creating a great customer experience. He truly understands the importance of Winning Well not just with employees but with customers as […]

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Five Strategic Ways Leaders Provide Clarity (Mark Miller)

Winning Well Connection We’ve always been big fans of Mark Miller and his prolific writing. What makes Mark unique from many leadership authors is that he’s actively working as a corporate executive while staying committed to inspiring leaders through his writing.  Engagement […]

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One Sentence Engagement? (Kevin Kruse)

Winning Well Connection Kevin has been a remarkable supporter of my speaking and writing from very early on in my journey. His Inc.’s list of 100 Great Leadership Speakers has led to some amazing keynote opportunities to spread the Winning Well message. […]

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The Down-and-Dirty Truth about Humility (Eileen McDargh)

Winning Well Connection Reflection I first met Eileen when a mutual friend said “You two should really know one another,” and she was right. Eileen has a warm and generous spirit and is an amazing role model of confident humility.  Before you […]

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