Leadership Blog


Three Ways to Stop Your NPS Program From Destroying Your Customer Experience

I love NPS programs (Net Promoter Score)--when they’re designed and executed well. When I was at Verizon,  The Ultimate Question was required reading for every manager on my team. And today, most of my clients use NPS in one way or another and […]

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How to Delegate Work – One Secret to Ensure Nothing Falls Through the Cracks

“You’ve got to be kidding me,” I grumbled and shook my head. For what seemed like the 37th time that week, an assignment I’d delegated had not come back on time. I was so tired of chasing down unfinished tasks and stressed […]

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How to Ensure Your Team Gets It

It had been a long night…and morning…and afternoon at the airport. The kind where cancellations and delays compound into a complex verb of frustration that includes four letters. The kind where you start to notice the characters around you and make up their […]

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5 Top Leadership Articles for the Week of September 18, 2017

Each week I read a number of leadership articles from various online resources and share them across social media. Here are the five leadership articles readers found most valuable last week. I have added my comment about each article and would like […]

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Frontline Festival: Leaders Share about Overcoming Setbacks, Resiliency, and Lessons Learned (with video)

Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival is about overcoming setbacks, resiliancy, and lessons learned. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Frontline Festival is all […]

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Eight Techniques to Help Your Middle Managers Cultivate Their “Sweet Spot” in Your Organization

On paper, your middle managers are in your organization’s sweet spot. They’re the conduits between your strategic vision and the teams who implement that vision. In reality, however, your middle managers are in a tough place. They’re under increasing pressure–from above to […]

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5 Top Leadership Articles for the Week of September 11, 2017

Each week I read a number of leadership articles from various online resources and share them across social media. Here are the five leadership articles readers found most valuable last week. I have added my comment about each article and would like […]

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7 Ways to Lead Friends and Former Peers

Betrayed Joe stomped into the meeting room, slammed the door shut, and yelled at me, “How could you let this happen?” He had just been fired by the company president. I snapped back, “Me?? I’m not the one who didn’t show up […]

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One Easy Way to Encourage Your Team

I took my bike to the cycling shop for a quick repair before heading out for a beautiful Saturday afternoon ride in Breckenridge. Recognizing me from the last time, the manager asked where I’d been riding so far this summer. I shared, […]

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5 Top Leadership Articles for the Week of September 4, 2017

Each week I read a number of leadership articles from various online resources and share them across social media. Here are the five leadership articles readers found most valuable last week. I have added my comment about each article and would like […]

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5 Stages of Manager Soul Loss #WinningWell

As we’ve travelled around the world sharing our Winning Well message– that yes, it is possible to get results that last without losing your soul– along with the tools to help, so many managers have shared, “well, I don’t think I’ve quite […]

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Start Here to Inspire Your Team

“David, it’s a mess.” Barb ran her hand through her hair and sighed. “I’ve been here 20 days and have met with people at every level and every department, asking what it’s going to take to turn things around.” What a Mess […]

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